Firstsource Off Campus Drive 2025: Firstsource iss a leading provider of Business Process Management (BPM) services. Firstsource Hiring 2025 for Customer Associate roles in Bangalore as part of Firstsource Off Campus Drive 2025. you are a fresher or have some experience, this is a fantastic chance to join a reputed company known for its employee-friendly environment, skill development programs, and long-term career growth. Similar job suggest for you.
Firstsource Hiring 2025 Customer Associate
| Job Role | Customer Associate |
| Job Category | Off-Campus |
| Qualification | B.E/B. Tech, MCA |
| Experience | Freshers |
| Salary/CTC | Best in Industry |
| Job Location | Bangalore |
| Last Date | ASAP |
About Firstsource
Firstsource Solutions Limited is a global provider of business process management services. With clients across banking, healthcare, telecom, media, and more, Firstsource has built a strong reputation for delivering top-notch customer experiences. With over 28,000 employees worldwide and a strong presence in India, Firstsource offers career growth, continuous learning, and a professional work culture for its team members.
Firstsource Off Campus Drive 2025 Eligibilities
To apply for Reliance Firstsource Hiring 2025, you need to meet the following requirements
Education Qualifications:
- B. Tech, MCA, and Any Degree. Passing year – 2024 / 2025
- SSC & 12th and Graduation 60% and above
- Good observation skills and a willingness to learn.
- Ability to work in a team.
Competencies & Skills
- Excellent English communication abilities; knowledge in other European languages is advantageous.
- Strong customer service orientation, with the capacity to remain calm and composed in stressful situations.
- Empathetic and patient, with a genuine desire to help consumers.
- The ability to work in a fast-paced, dynamic workplace and adjust to shifting priorities.
- Willingness to support round-the-clock customer service operations by working flexible hours, including weekends and holidays.
Role Responsibilities
- Respond to customer concerns quickly and professionally by phone, email, and chat, giving correct information and resolving issues successfully.
- Handle a variety of client requests, including product/service difficulties, billing questions, and general inquiries.
- When responding to consumer wants and concerns, demonstrate empathy and understanding.
- Proactively follow up with clients to ensure that their complaints are addressed to their satisfaction.
- To ensure timely resolution, escalate complex issues to the appropriate teams or supervisors.
- Maintain specified service level agreements (SLAs) and quality standards to meet or exceed client expectations.
- When handling client information, ensure that you are following company rules, processes, and data protection legislation.
- Analyze customer issues and use problem-solving abilities to pinpoint root causes and develop effective solutions.
- Collaborate with internal teams to address customer issues that require cross-functional support.
- To effectively respond to customer inquiries, stay up to date on the most recent product/service offering changes.
- Maintain clear and complete records of client contacts, including accurate documentation of questions and resolutions.
- Communicate effectively with clients and internal teams by utilizing clear and professional language.
- Actively participate in training sessions and skill development programs to improve your customer service and problem-solving skills.
- Give feedback on processes and procedures to help improve overall service efficiency and customer satisfaction.
How to apply Firstsource Hiring 2025?
This job apply online as soon as possible. Application link before the expire link. The apply link in given below.
Apply Link : Click Here
OR
- Visit the official careers page of Firestsource:
- https://careers.firstsource.com/
- Search for “Customer Service Associate”
- Click on “Apply Now”
- upload your updated resume and submit
Document to Carry
- Updated Resume (2-3 copies)
- Government ID Proof (Aadhar, PAN, etc.)
- Recent Passport-size Photographs
- Educational Certificates (Photocopies + Originals)
Benefits
- Training for Freshers – You’ll get trained before you start working.
- Attractive Salary Package – Based on experience and interview performance.
- Career Growth Opportunities – Internal job promotions and upskilling.
- Benefits of Leave: Paid holidays, annual, and casual leaves.
- Health Insurance – Medical benefits for employees.
- Global Work Culture – Work in a multicultural environment.
Why Join Firstsource?
- Stable Career: Perfect for freshers seeking their first corporate job.
- Training & Support: Learn on the job and grow your skills.
- Reputed Brand: Trusted by global clients across industries.
- Friendly Environment: Supportive teams and approachable management.
- Fast-Track Promotions: Perform well and move up the ladder quickly.
Final Words
If you’re looking to kickstart your career in customer service, the Firstsource Off Campus Drive 2025 for Customer Associate in Bangalore is the opportunity you shouldn’t miss. With excellent training, a growth-oriented environment, and a reputed brand, Firstsource is a great place to begin your journey.
FAQs Firstsource Hiring 2025
Q1: Who can apply for Firstsource Off Campus Drive 2025?
A: Anyone who is a 12th pass, graduate, or pursuing graduation, and has good communication skills can apply. Both freshers and experienced candidates are eligible.
Q2: What is the job role offered in this drive?
A: The job role is Customer Associate, where you’ll handle customer queries via phone or email, support billing issues, and provide excellent customer service.
Q3: Is it a work-from-home or work-from-office job?
A: This is a Work from Office role based in Bangalore, Karnataka.
Q4: What is the salary range for Customer Associate at Firstsource?
A: The average salary is between ₹2.0 LPA – ₹3.0 LPA, depending on your communication skills and experience.
Q5: Is training provided for freshers?
A: Yes, Firstsource provides complete training before you go live on customer calls.
Q6: Do I need to sign any bond or contract?
A: Usually, no bond is required, but it’s best to check the latest policy during the interview.
Q7: Are night shifts mandatory?
A: Firstsource works with international clients, so rotational shifts (including night shifts) may be part of the role.
Q8: Can undergraduates apply for this role?
A: Yes, undergraduates and diploma holders can apply as long as they have good communication skills.
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Good information sir